Satisfaction Guaranteed or Your Money Back

Satisfaction guaranteed or your money back.

When someone says, Satisfaction guaranteed or your money back they are upping the value of their promise. They are saying, You have nothing to lose.

But, even if you are able to get your money back, you’ve still lost something: time and trust. Broken trust steadily erodes our lives and connections. The return of our money can’t return the time and hope for a resolution to our problem.

Here’s a promise we can make that is more than a come-on and more than words:

Here. I made this for you. I hope it delights you. That’s what I was hoping for. If it didn’t delight you, what can I do to fix things?

Sometimes, we all miss the mark. That’s human. And, it’s nothing to fret about.¹ Society, though, tells us the economy is all about making as much money as you can and saying whatever you have to say. That’s broken. A healthy society and economy are about promises in our interactions, trust, and care for one another. Promising your money back is the least we can hope for.